Comments on: What’s in a number? https://www.elearningworld.org/whats-in-a-number/ For the online learning world Wed, 20 Feb 2019 05:05:25 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Gareth Barnard https://www.elearningworld.org/whats-in-a-number/#comment-553 Fri, 01 Feb 2019 20:16:07 +0000 https://www.elearningworld.org/?p=4738#comment-553 In reply to Stuart.

Thank you Stuart 🙂

]]> By: Stuart https://www.elearningworld.org/whats-in-a-number/#comment-504 Wed, 16 Jan 2019 19:17:59 +0000 https://www.elearningworld.org/?p=4738#comment-504 Create post Gareth!
I can see how this is absolutely critical in bug fixing situations.
But I have to say, that even in ‘general support’ situations it can be really vital and extremely helpful information.
I’ve lost count of the number of times someone asking for Moodle support for example doesn’t give us the version of Moodle they use – and that can have a big impact as features may or may not exist, be in a different location, or work differently.
And YES! Screenshots! Often an support request doesn’t use the right terminology.

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