Are you using the latest version of BigBlueButton ?
BigBlueButton is an open source web conferencing (video-conference and webinar) system for online learning.
I love BigBlueButton (although setting it up and getting it working on Amazon AWS EC2 is always a nightmare! lol).
If you have Moodle as your LMS, and want to add a new dimension to the e-learning environment, now that H5P is integrated, the next step should almost certainly be adding BigBlueButton.
Put simply, you then have the most sophisticated, flexible, and capable e-learning and online environment you could wish for. Anything else you hear is simply self-interest and marketing. With this combination, you don’t need anything else.
Web conferencing system – you get the same features you would expect from a commercial web conferencing system (but under an open source license). These features include real-time sharing of audio, video, presentation, and screen – along with collaboration tools such as whiteboard, shared notes, polling, and breakout rooms. BigBlueButton can record your sessions for later playback.
Online learning – BigBlueButton extends these core features to enable a teacher to engage students for learning. For example, a tutor can use BigBlueButton’s multi-user whiteboard to help a student with solving a difficult math problem. BigBlueButton has built-in integrations with all the major learning management systems (LMS), including Moodle. It also supports Learning Tools Interoperability (LTI) 1.0 for integration with other LMS systems.
To read more about BigBlueButton visit their website: https://bigbluebutton.org